Hamilton Company

Field Service Engineer - Southeast (Atlanta)

Job Locations US-GA
Requisition Post Information* : Posted Date 5 months ago(11/3/2023 2:48 PM)
Requisition ID
# of Openings
Category (Portal Searching)
Customer Service/Support

Company Overview

Hamilton Storage provides automation solutions to customers in life science and clinical research. The company develops modular, scalable systems that automate sample storage, management, and processing. Hamilton provides all the benefits of advanced automation without the complexity associated with installing, operating, and maintaining large-scale custom systems.

Acquired in 2007, Hamilton Storage is headquartered in Franklin, Massachusetts, USA with R&D facilities co-existing in both Franklin, MA and Bonaduz, Switzerland. The decentralized R&D organization benefits both production and marketing and allows Hamilton to stay close to the local markets and respond quickly to market needs.


The Field Service Engineer performs tasks associated with the field servicing of Hamilton Storage instruments.


Responsibilities include, but are not limited to:

  • Troubleshoot and repair all Hamilton Storage instruments and subassemblies on site and remotely.
  • Maintain a safe, neat, and orderly work area while servicing an instrument within the department, individual workstation, or customer facility.
  • Arrange air travel, car rental, and hotel accommodations.
  • Primary field service engineer within assigned territory as well as provide back up support to other areas as required.
  • Practice good laboratory practices while in a customer’s laboratory.
  • Required to travel overnight and on consecutive nights as necessary.
  • Ability to work additional hours and the flexibility to work overtime as and when required.
  • Keep assigned instruments current on preventive maintenance and service bulletins.
  • Report problems and perform root cause analysis on instrument failures. 
  • Coordinate and schedule Field Service activities in assigned territory.
  • Utilize D365 to write Service Reports, RMAs, and Post Production Complaints.
  • Provide constructive and positive feedback on instrument products which may improve safety, reliability, customer satisfaction, or cost reduction.
  • Work with Technical Support Specialists to ensure service documentation is fit for purpose.
  • Other duties as assigned


  • Demonstrated ability and desire to work to stringent department and company quality standards.
  • Ability and willingness to work in a safety conscious manner necessary due to potential hazardous chemicals, biologicals, and radioactivity.
  • Ability and willingness to travel overnight, and on consecutive nights sometimes with little to no notice subject to business requirements.
  • Ability and willingness to work with non-technical customers and co-workers in a professional and courteous manner.
  • Demonstrated working knowledge of company instrument application programs and personal computer disk operating systems.
  • Advanced knowledge of Microsoft D365 Service module and other day to day functions.
  • Ability to Troubleshoot electrical systems to the circuit board level.
  • Ability to Troubleshoot mechanical assemblies to the component level.


  • A.S. or B.S. in engineering or similar discipline, or equivalent experience as determined by department manager required.
  • Miniimum of two (four preferred) years of field service experience required: experience in biomedical field service preferred.
  • Experience in automation, robotics, or similar fields required.
  • Experience with Beckhoff Twin CAT, Elmo Studio, Vision Systems, and barcode reading preferred.
  • Must speak fluent English.
  • Must have a good driving record and maintain adequate insurance on personal car.

Additional Information

  • Diverse portfolio of exciting and innovative design projects.
  • Tremendous opportunities for professional growth.
  • Commitment to sustainable design.
  • Competitive compensation.
  • Excellent benefit package includes medical, dental, vision insurance, paid vacation time, paid sick time, disability insurance, 401k, tuition reimbursement and more.
  • Solid stable company.
  • Must pass drug and background screens.
  • May be required to wear Personal Protective Equipment (provided by employer).

Mid Salary

USD $37.50/Hr.


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