Hamilton Storage provides automation solutions to customers in life science and clinical research. The company develops modular, scalable systems that automate sample storage, management, and processing. Hamilton provides all the benefits of advanced automation without the complexity associated with installing, operating, and maintaining large-scale custom systems.

Acquired in 2007, Hamilton Storage is headquartered in Franklin, Massachusetts, USA with R&D facilities co-existing in both Franklin, MA and Bonaduz, Switzerland. The decentralized R&D organization benefits both production and marketing and allows Hamilton to stay close to the local markets and respond quickly to market needs.

A career with Hamilton Storage (HST) is an experience where our employees are energized and are aligned to provide the best in in class cold storage automation as well as automated bench top devices. Hamilton Storage, the subsidiary of Hamilton and is an innovative manufacturer and distributor of robotic freezers and bench-top devices to support laboratory automation.

 

HST is a leading developer and manufacturer of products that service the Pharmaceutical, Research, and Agricultural industries. Our customers range from renowned academic institutions and government laboratories to the world's leading pharmaceutical, biotechnology and clinical research organizations. With operations in Franklin Massachusetts and Ems Switzerland we sell and service our products through a combination of direct and distribution channels to customers around the world.

 

The Field Service Engineer troubleshoots, maintains, and repairs HS products. They perform customer trainings and have a solid knowledge of the organization's products and services. This position requires you to reside in, or relocate to, the San Francisco, CA (Bay Area) region. 

• Provide on-site field service, repair, and corrections.
• Perform remote troubleshooting and diagnostics.
  • Electrical to the circuit board level.
  • Mechanical to the component level.
• Follow company's ISO and Health & Safety procedures.
• Liaison to coordinate any third-party personnel for refrigeration repair related issues.
• Perform routine preventative maintenance on Hamilton Storage equipment.
• Perform telephone, email, and remote support for both internal and external customers.
• Accurate and clearly complete documentation in a timely manner.
• Work with the team to ensure documentation is fit for purpose and up to date.
• Communicate with the customer to ensure complete satisfaction and implement any necessary corrective actions.
• Provides status updates and key performance indicators on a regular basis.
• Utilizes CRM to input and capture all service activity and create service reports.
• Provide feedback to Hamilton HQ on recommendations for system reliability improvements.
• IP addressing, Remote Desktop Protocols, and Driver Support.
• Execute field upgrades for improved reliability as directed.
• Regular commute to and from customer sites with ability to navigate within the region. Must follow traffic laws and correctly route themselves, ensuring on-time arrival at customer site.
• Other duties as assigned.

• Demonstrated ability to read electrical and pneumatic schematics.
• Able and willing to learn proprietary Hamilton Software.
• Must have excellent communication skills, which are appropriate for a customer-facing role.
• Capable of hands-on troubleshooting at the system level.
• Be capable of working under pressure without compromise.
• Be able to make decisions and act for customers based on knowledge and experience.
• Demonstrated ability of working independently and in a team.
• Demonstrated ability utilizing Microsoft Windows environment, Active directory, and SQL databases.
• Demonstrated experience utilizing a variety of electronic and/or mechanical test equipment.
• Must be hardworking and enthusiastic with exceptional attention to detail.
• Must have a high level of self-motivation to assist customers, sales, and service team to overcome problems in a timely manner.
• Ability to maintain a valid passport.
• Must be able to climb 6’ ladders multiple times per day.
• Comfortable working in Cold Environments, -20c environment -80c components (down to -150C).
• Comfortable in confined spaces and still able to be aware of the environment.
• Comfortable working around live and wired systems.
• The FSE must possess and maintain a current, valid Driver License. Must successfully complete a motor vehicle history check.
• This position requires 70% travel from California to Missouri and Texas to Canada. Occasional travel outside this territory may be required.
• The candidate must spend the first 4 weeks in Franklin Massachusetts for training and return to Franklin periodically for one week-long refresher courses.
• Willingness to work additional hours and the flexibility to work overtime as and when required.

Education:

• Bachelor’s degree in a related discipline from a regionally accredited, not-for-profit university preferred.

Or

• The equivalent combination of an Associates, Vocational, Technical/Trade, or equivalent degree/certificate and at least two years of technical experience working in an electronic/electrical engineering environment with a demonstrated ability to troubleshoot electronics, electrical, mechanical, and computer systems.

Experience:

• Experience in technical field service and working with customers in the life science, clinical, or pharmaceutical field is preferred.
• Must have at least 4 years of experience servicing sophisticated Lab Automation Systems/capital equipment.
• Must have a basic Computer, Electrical, and Mechanical skill set.
• Being fluent in English, both written and spoken, is required.
• Ability to lift, carry, push, pull or otherwise move approximately 60 lbs.
• At least 1 year of soldering experience.

• Diverse portfolio of exciting and innovative design projects
• Tremendous opportunities for professional growth
• Commitment to sustainable design
• Competitive Compensation
• Excellent Benefits Package includes medical, dental, vision insurance, paid vacation time, paid sick time, disability insurance, 401k, tuition reimbursement and much more
• Solid Stable Company
• Drug-free workplace