A career with Hamilton Storage (HST) is an experience where our employees are energized and are aligned to provide the best in in class cold storage automation as well as automated bench top devices. Hamilton Storage, the subsidiary of Hamilton and is an innovative manufacturer and distributor of robotic freezers and bench-top devices to support laboratory automation.
HST is a leading developer and manufacturer of products that service the Pharmaceutical, Research, and Agricultural industries. Our customers range from renowned academic institutions and government laboratories to the world's leading pharmaceutical, biotechnology and clinical research organizations. With operations in Franklin Massachusetts and Ems Switzerland we sell and service our products through a combination of direct and distribution channels to customers around the world.
The Field Service Engineer troubleshoots, maintains, and repairs HS products. They perform customer trainings and have a solid knowledge of the organization's products and services. This position requires you to reside in, or relocate to, the San Francisco, CA (Bay Area) region.
- Provide on-site field service, repair, and corrections.
- Perform remote troubleshooting and diagnostics.
- Electrical to the circuit board level.
- Mechanical to the component level.
- Follow company's ISO and Health & Safety procedures.
- Liaison to coordinate any third-party personnel for refrigeration repair related issues.
- Perform routine preventative maintenance on Hamilton Storage equipment.
- Perform telephone, email, and remote support for both internal and external customers.
- Accurate and clearly complete documentation in a timely manner.
- Work with the team to ensure documentation is fit for purpose and up to date.
- Communicate with the customer to ensure complete satisfaction and implement any necessary corrective actions.
- Provides status updates and key performance indicators on a regular basis.
- Utilizes CRM to input and capture all service activity and create service reports.
- Provide feedback to Hamilton HQ on recommendations for system reliability improvements.
- IP addressing, Remote Desktop Protocols, and Driver Support.
- Execute field upgrades for improved reliability as directed.
- Regular commute to and from customer sites with ability to navigate within the region. Must follow traffic laws and correctly route themselves, ensuring on-time arrival at customer site.
- Other duties as assigned.