A career with Hamilton Storage (HST) is an experience where our employees are energized and are aligned to provide the best in in class cold storage automation as well as automated bench top devices. Hamilton Storage, the subsidiary of Hamilton and is an innovative manufacturer and distributor of robotic freezers and bench-top devices to support laboratory automation.

HST is a leading developer and manufacturer of products that service the Pharmaceutical, Research, and Agricultural industries. Our customers range from renowned academic institutions and government laboratories to the world's leading pharmaceutical, biotechnology and clinical research organizations. With operations in Franklin Massachusetts and Ems Switzerland we sell and service our products through a combination of direct and distribution channels to customers around the world.

The Field Service Engineer troubleshoots, maintains, and repairs HS products. They perform customer trainings and have a solid knowledge of the organization's products and services. This position requires you to reside in, or relocate to, the South Central region. 

• Troubleshoot and repair all Hamilton Storage instruments and subassemblies on site and remotely.
• Maintain a safe, neat, and orderly work area while servicing an instrument within the department, individual workstation, or customer facility.
• Responsible for arranging air travel, car rental, and hotel accommodations.
• Responsible as primary field service engineer within assigned territory as well as provide back up support to other areas as required.
• Responsible for practicing good laboratory practices while in a customer’s laboratory.
• Will be required to travel overnight and on consecutive nights as necessary.
• Ability to work additional hours and the flexibility to work overtime as and when required
• Responsible for keeping assigned instruments current on preventive maintenance and service bulletins.
• Reports problems and performs root cause analysis on instrument failures.
• Coordinates and schedules Field Service activities in assigned territory.
• Utilizing D365 to write Service Reports, RMAs, and Post Production Complaints
• Responsible for providing constructive and positive feedback on instrument products which may improve safety, reliability, customer satisfaction, or cost reduction.
• Work with Technical Support Specialists to ensure service documentation is fit for purpose
• Other duties as assigned.

• Demonstrated ability and desire to work to stringent department and company quality standards.
• Ability and willingness to work in a safety conscious manner necessary due to potential hazardous chemicals, biologicals, and radioactivity.
• Ability and willingness to travel overnight, and on consecutive nights sometimes with little to no notice subject to business requirements.
• Ability and willingness to work with non-technical customers and co-workers in a professional and courteous manner.
• Demonstrated working knowledge of company instrument application programs and personal computer disk operating systems.
• Beckhoff Twin CAT, Elmo Studio, Vision Systems, and barcode reading would be an advantage
• Advanced knowledge of Microsoft D365 Service module and other day to day functions.
• Ability to Troubleshoot electrical systems to the circuit board level
• Ability to Troubleshoot mechanical assemblies to the component level

Education:

• Bachelor’s degree in a related discipline from a regionally accredited, not-for-profit university preferred.

Or

• The equivalent combination of an Associates, Vocational, Technical/Trade, or equivalent degree/certificate and at least two years of technical experience working in an electronic/electrical engineering environment with a demonstrated ability to troubleshoot electronics, electrical, mechanical, and computer systems.

Experience:

• Experience in technical field service and working with customers in the life science, clinical, or pharmaceutical field is preferred.
• Must have at least 4 years of experience servicing sophisticated Lab Automation Systems/capital equipment.
• Must have a basic Computer, Electrical, and Mechanical skill set.
• Being fluent in English, both written and spoken, is required.
• Ability to lift, carry, push, pull or otherwise move approximately 60 lbs.
• At least 1 year of soldering experience.

• Established, stable, and reliable company.
• Comprehensive benefits package: medical, dental, vision insurance; paid vacation and sick time; disability insurance; 401(k); tuition reimbursement; and more.
• Engaging and innovative design projects.
• Strong opportunities for professional growth.
• Commitment to sustainable design practices.
• Personal Protective Equipment (PPE) may be required (provided by employer).
• Drug and background screenings required.

Equal Employment Opportunity - It is the policy of this organization to provide equal employment opportunities to all qualified applicants without regard to race, creed, color, national origin, sex, age 40 and over, disability, marital status, sexual orientation, gender identity, genetic information, citizenship status, religious preference, or veteran status in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.